Returns & Exchanges
Our policy on exchanges, due to the nature of our products.
No Refunds
Due to the hygienic nature of hair products, we do not offer refunds on any purchase.
Exchanges
We accept exchanges within 7 days of delivery, provided the lace is uncut and the hair is in its original, unmanipulated state, with all tags and packaging intact.
How to Request an Exchange
Contact us within 7 days of delivery via our Contact page with your order number and reason for exchange. Our team will confirm eligibility and arrange collection or drop-off.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us within 48 hours of delivery with photos of the item so we can resolve it quickly at no cost to you.